The PDO Services Model
The PDO Executive
The PDO Executive governs the network of services and holds the managers of those services to account through various mechanisms documented in terms of reference.
The executive also has a role in advocating and monitoring the adoption of guides to better decisions throughout the organisation, which is a collection of 40 universally useful patterns of behaviour.
The service network
Services exist to address their users' needs (users may be external to the organisation, internal, or a mixture of both). These needs are documented in a service contract to help manage expectations.
Each service is built & operated by a Service Manager, who is accountable for running the service in all its lifecycle phases - from discovery until its eventual retirement. They are given full autonomy, and are held to account in regular assessments by the PDO Executive.
Context
The PDO Services model is based on Organised Services Operating Model (OSOM), which evolved by encouraging the guides to better decisions at multiple organisations.