PDO OSOM Guide

Service Contract

  • Introduction
  • Concepts
  • Making better decisions
  • The Executive
  • Service Lifecycle
  • Service Network
  • Services
  • User Need
    •
  • People
  • Community of Practice
  • Executive Team Member
  • Service Managers
  • Service Team Members
    •
  • Processes
  • Service Assessments
  • Corrections of Error
  • Establishing a new Service
    •
  • Artefacts
  • Correction of Error document
  • Service Performance Measures
  • Service Assessment Report
  • Service Contract
    •

    • Each service has a service contract, and that contract explains the critical information about the service:

    1. What the service is and the user needs it meets
    2. What lifecycle stage the service is at
    3. What evolutionary stage the service is at
    4. How the service is used
    5. How the performance of the service is measured
    6. How to get help when the service isn't performing as expected
    7. What other services the service depends upon